bat393 Privacy Policy

Who We Are

This Privacy Policy is issued by bat393 (hereinafter "bat393", "we", "us", "our"), the operator of the online casino and sports betting platform accessible at bat393.vip. bat393 is the data controller responsible for the personal information collected from players and visitors on this platform.

bat393 is operated under an international gaming licence and serves adult players — aged 21 and above — across markets including Pakistan. Our platform offers cricket betting, PSL markets, live dealer casino games, Playtech Live titles, slots, and Jackpot Fishing games, all denominated in Pakistani Rupees (PKR).

This Privacy Policy applies to all personal data collected through bat393.vip, including data collected during account registration, identity verification, deposits and withdrawals, customer support interactions, and general platform usage. It applies to all registered players and to unregistered visitors who browse bat393.vip.

Personal Data We Collect

bat393 collects personal data across several categories, depending on how you interact with the platform. The table below summarises the categories of data collected and the purpose of each:

bat393 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or biometric data, except where a government-issued identity document containing a photograph is submitted for KYC purposes — in which case the document image is stored solely for identity verification.

How We Collect Your Data

bat393 collects personal data through the following channels:

• Direct submission: Information you provide when you register an account, complete identity verification, make a deposit or withdrawal request, or contact bat393 customer support.
• Automated platform data: Technical data collected automatically when you visit bat393.vip or use the platform, including IP address, device identifiers, browser information, and session activity logs. This data is collected via server logs, cookies, and similar tracking technologies (see Section 7).
• Payment processors: When you make a deposit or withdrawal via JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Raast, 1LINK, Visa, or Mastercard, bat393 receives transaction confirmation data from the relevant payment processor. Full payment card numbers are never transmitted to bat393's servers.
• Identity verification providers: Where bat393 uses a third-party KYC service to assist with identity and document verification, that provider may share verification results with bat393. bat393 selects KYC providers that operate under equivalent data protection standards.
• Responsible gaming monitoring: bat393's platform passively monitors gaming activity patterns for signs of problem gambling. This monitoring is conducted internally and does not involve sharing your data with external organisations except where required by licence conditions.

How We Use Your Personal Data

bat393 uses the personal data it collects for the following specific purposes:

• Account operation: Creating and maintaining your bat393 account, authenticating your identity at login, and managing your account preferences and settings.
• Identity and age verification: Confirming that you are at least 21 years of age and that the information on your bat393 account matches your identity documents — a requirement under bat393's international gaming licence.
• Payment processing: Processing your PKR deposits via JazzCash, EasyPaisa, and bank transfers, and routing your withdrawal requests to the correct registered payment method.
• Regulatory compliance: Meeting bat393's obligations under its international gaming licence, including anti-money-laundering (AML) checks, Know Your Customer (KYC) procedures, and responsible gaming monitoring requirements.
• Customer support: Responding to your support enquiries, resolving disputes, and maintaining records of support interactions for quality assurance.
• Platform security and fraud prevention: Detecting and preventing unauthorised account access, fraudulent transactions, bonus abuse, and other prohibited conduct as described in bat393's Terms & Conditions.
• Responsible gaming: Monitoring gaming patterns to identify potential signs of problem gambling, administering self-exclusion and deposit limit tools, and sending responsible gaming notifications where appropriate.
• Service improvement: Analysing aggregated, anonymised platform usage data to improve bat393's products, game selection, and user experience.
• Marketing communications: Sending you promotional offers, bonus notifications, and platform updates via your registered mobile number or email address — subject to your communication preferences. You may opt out of marketing communications at any time by contacting bat393 support.

Legal Basis for Processing

bat393 processes your personal data on the following legal grounds:

• Contractual necessity: Processing required to create and operate your bat393 account, process your deposits and withdrawals, and deliver the gaming services you have requested. Without this processing, bat393 cannot provide its services to you.
• Legal obligation: Processing required to comply with bat393's obligations under its international gaming licence — including KYC, AML, age verification, and responsible gaming monitoring requirements.
• Legitimate interests: Processing conducted for bat393's legitimate business interests, including fraud detection, platform security, abuse prevention, and aggregated analytics for service improvement — provided those interests are not overridden by your fundamental privacy rights.
• Consent: Where bat393 relies on your consent for processing — such as for direct marketing communications — that consent may be withdrawn at any time without affecting the lawfulness of processing carried out before withdrawal.

Data Sharing & Disclosure

bat393 does not sell your personal data. bat393 may share your personal data with the following categories of third parties only where necessary and proportionate:

• Payment processors: JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Raast, 1LINK, and card network processors (Visa, Mastercard) receive the transaction data necessary to process your deposits and withdrawals. These providers operate under their own data protection obligations.
• Identity verification providers: Third-party KYC service providers that assist bat393 in verifying identity documents submitted by players. These providers receive only the data required for the verification task and are contractually bound to data protection standards.
• Regulatory and licensing authorities: bat393's licensing authority may require access to player data as part of its ongoing oversight and compliance audit functions. bat393 will cooperate fully with any such request.
• Law enforcement and legal process: bat393 may disclose personal data to law enforcement agencies, courts, or regulatory bodies where required to do so by applicable law, or where bat393 reasonably believes disclosure is necessary to prevent fraud, money laundering, or other criminal activity.
• Professional advisers: Solicitors, auditors, and insurers engaged by bat393 may have access to player data on a need-to-know basis, subject to professional confidentiality obligations.

Cookies & Tracking Technologies

bat393.vip uses cookies and similar tracking technologies to operate the platform correctly, maintain your session, and analyse usage patterns. The following categories of cookies are used:

• Essential cookies: Required for the platform to function. These include session authentication cookies that keep you logged in, security tokens that protect against cross-site request forgery, and load-balancing cookies. These cannot be disabled without impairing platform functionality.
• Functional cookies: Remember your language preference, display settings, and responsible gaming notification acknowledgements between sessions.
• Analytical cookies: Collect anonymised data about how players navigate bat393.vip, which games are most frequently played, and where users encounter difficulties. This data is used in aggregate to improve the platform and is not linked back to individual accounts for marketing purposes.
• Security cookies: Support bat393's fraud detection and account security systems by helping to identify unusual login patterns or access from unrecognised devices.

You may manage cookie preferences through your browser settings. Please note that disabling essential cookies will prevent you from logging in to your bat393 account. bat393 does not use third-party advertising cookies or deploy pixel-tracking for advertising networks.

Data Retention

bat393 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to the following retention principles:

• Active accounts: Personal data associated with an active bat393 account is retained for the full duration of the account's active status.
• Closed accounts: Following account closure — whether voluntary or due to a breach of Terms — bat393 retains identity, financial, and gaming activity records for a minimum period of five (5) years, as required by anti-money-laundering regulations applicable under bat393's international gaming licence.
• Customer support records: Support interaction logs and complaint records are retained for three (3) years from the date of the interaction to support dispute resolution and service quality monitoring.
• Technical and session data: Server logs and session data are retained for a maximum of thirteen (13) months for security and fraud analysis purposes, after which they are deleted or anonymised.

Once the applicable retention period expires, personal data is securely deleted or irreversibly anonymised. Anonymised data — which cannot be used to identify you — may be retained indefinitely for platform analytics and service improvement purposes.

Security Measures

bat393 implements a layered set of technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, or disclosure:

• Transport encryption: All data transmitted between your device and bat393.vip is protected by 256-bit SSL/TLS encryption. Connections using older, insecure TLS versions are rejected.
• Access controls: Access to bat393's player data systems is restricted on a strict need-to-know basis. Internal access is authenticated using multi-factor authentication and is logged for audit purposes.
• Payment data isolation: bat393 does not store raw payment card numbers. Card processing is handled by PCI-DSS Level 1 compliant payment processors. JazzCash and EasyPaisa transaction data is handled through their respective secure APIs.
• Intrusion detection: bat393's infrastructure is monitored around the clock by automated intrusion detection systems that flag and respond to anomalous activity in real time.
• Vulnerability management: bat393 conducts regular security assessments and applies security patches promptly to maintain a hardened infrastructure posture.

Your Data Rights

As a bat393 player, you hold the following rights with respect to your personal data. To exercise any of these rights, contact bat393 support at [email protected]:

• Right of access: You may request a copy of the personal data bat393 holds about you. bat393 will provide this within a reasonable period, in a clear and accessible format.
• Right to rectification: If any personal data held by bat393 is inaccurate or out of date, you may request that it be corrected. For identity data, corrections may require re-submission of supporting documentation.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected. This right is subject to bat393's legal obligations — regulatory retention requirements under the gaming licence may mean that certain data cannot be deleted immediately.
• Right to restrict processing: You may request that bat393 restrict the processing of your data in certain circumstances — for example, while a dispute about data accuracy is being resolved.
• Right to data portability: You may request that bat393 provide your personal data in a structured, machine-readable format so that it can be transferred to another service provider.
• Right to object: You may object to processing of your personal data carried out on the basis of bat393's legitimate interests, or to processing for direct marketing purposes. Objections to marketing are actioned immediately upon receipt.
• Right to withdraw consent: Where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time without affecting the lawfulness of prior processing.

bat393 aims to respond to all data rights requests within 30 calendar days. Complex or high-volume requests may require an extension, in which case bat393 will notify you of the extended timeline and reason.

Third-Party Services & Links

bat393.vip may display links to bat393's own internal pages such as the Responsible Gaming page, the Terms & Conditions, and game category pages. bat393 does not link to external third-party websites, and this Privacy Policy does not extend to any third-party platforms or services.

bat393's gaming content is powered by third-party game providers — including Playtech for Playtech Live titles — who operate under separate data processing agreements with bat393. These providers may receive anonymised session data necessary to deliver game functionality (such as game state synchronisation and RNG seed data), but they do not receive personally identifiable player information beyond what is strictly required for technical game delivery.

Payment service providers (JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Raast, 1LINK, Visa, Mastercard) are independent data controllers with respect to transaction data processed on their own platforms. bat393 encourages you to review the privacy policies of your chosen payment provider for details of how they handle your financial data.

Children & Minors

bat393 is strictly an adult platform. Access is prohibited to any person under the age of 21. bat393 does not knowingly collect, store, or process personal data relating to individuals under 21 years of age.

Where bat393 discovers or has reason to believe that personal data has been provided by or on behalf of a person under 21, bat393 will immediately suspend the relevant account, delete all associated personal data to the extent not required for regulatory reporting, and — where applicable — report the matter to the relevant licensing authority.

If you believe that a minor has registered on bat393 or that bat393 may hold personal data relating to a minor, please report this to bat393 support at [email protected] immediately. bat393 treats all such reports as a priority matter and will investigate without delay.

Changes to This Privacy Policy

bat393 may update this Privacy Policy from time to time to reflect changes in our data processing practices, regulatory requirements under our international gaming licence, or the services available on the bat393 platform.

When material changes are made to this Privacy Policy, bat393 will notify registered players via the email address or mobile number associated with their account, and will post a prominent notice on bat393.vip. The "Last Updated" date at the top of this page reflects when the most recent material changes came into effect.

Continued use of bat393.vip after the effective date of an updated Privacy Policy constitutes your acknowledgement of the revised policy. If you do not agree to a revised Privacy Policy, you should cease using the platform and may request account closure by contacting bat393 support. bat393 recommends reviewing this page periodically to stay informed of any updates.

Contact Us

For all privacy-related enquiries, data rights requests, or concerns about how bat393 handles your personal information, please contact the bat393 data support team through the following channels:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24/7 directly through the bat393.vip platform
• Response Target: bat393 aims to acknowledge all privacy enquiries within 24 hours and to provide a substantive response within 30 calendar days

All privacy enquiries are handled by bat393's compliance and support teams, who are trained in data protection obligations under bat393's international gaming licence. For responsible gaming matters — including self-exclusion requests and deposit limit adjustments — please visit the Responsible Gaming page.